Returns

Gold Collective candles are individually or small batch poured lovingly by hand. We are passionate about delivering exceptional quality every time, and every effort is made to ensure consistency.

Due to their handcrafted nature, there may be some variances. Our wax is the finest on the market, carefully blended to give the best possible results. It is made of 100% natural plant material with no added chemicals, so you therefore may notice small blemishes on the side or surface of your candle.

Air bubbles and irregularities in the wax are a natural occurrence when molten wax is poured and cools down. The cooling process can cause the wax to pull away from the sides of the vessel slightly, and changes in the external temperature can also create irregularities in wax.

This is not a fault, and will not impact the quality of your candle in any way.

Once lit and the wax is warmed up and melted, these irregularities will disperse.

Here at Gold Collective, we pride ourselves on the high quality of our candles, and use the finest ingredients we can source. We are confident you will love your purchase, and due to the custom made-to-order nature of our candles, we cannot offer returns or exchanges if you have changed your mind.

In the unlikely event of concern, or in receiving any damaged item, please ensure you notify us by way of email, within 24 hours of receiving damaged item.

Please refer to Candle Care and Candle Safety for guidelines and information on how to care for your candle, and safe practices to enable you to get the most out of your beautiful candle.